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Programme

Tuesday, Jan 30
Welcome
Opening
Keynote: Leadership of Digital Transformation. The Case of CEOs in the Banking Industry.
Jean Elia
Panel: The Building Blocks for a Modern, Customer-Centric Bank Model
Stefaan Roegiers, Linda Früh, Rana Abou Hassan, Anne-Sophie Morvan, Andrew Vorster
Coffee Break
Fireside Chat: How Regulation Affects The Rules of Engagement
Jerry Grbic, Rik Coeckelbergs
Panel Session: Sustainable Transformation: Reshaping Customer Interactions in Banking
Georges Heinrich, Julien Froumouth, Virginie Etienne, Rik Coeckelbergs
Coffee Break
The Big Shift: From Traditional Banking to Engagement Banking
Barry de Leeuw
Panel: The Changing Rules of Engagement in Wealth and Private Banking
Isabelle Waty, Nora Lemhachheche, Mischa Eckart, Alan Goodrich
Foods and drinks

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